Founded in the beforehand 2000s, Redbox Automated sleeve LLC is an American and Canadian rental firm offering movies at your designated kiosks, via on-demand streaming, and complimentary Live TV.

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Compared to your competitors, Redbox has a ‘return anywhere’ policy allowing customers to return your rentals to any Redbox kiosk, nevertheless of what kiosk the rental was originally picked up from.

Given that part customers are not pleased with the service, that is no surprising the they would prefer to learn more about the refund policy and process.

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If girlfriend are one of them, read on to find out what we have uncovered out around Redbox refunds.

What Is Redbox’s Refund Policy?


Since Redbox is not transparent around its refund policy, it is tough to phone call in what instances the agency is willing to provide refunds.

The Redbox Transaction Terms and Conditions state the if you rent or acquisition a defective on-demand content, friend can gain a refund of the rental or acquisition price if a replacement with a non-defective contents is unavailable.

As for the rental or purchase of items in ~ a Redbox kiosk, the same Terms state the in the event of renting a defective item, you can get a instead of of the same or lesser value, though terms of Use state you will be eligible because that a refund if together replacement is no available.

The regards to Use likewise state the Redbox’s total liability for any kind of losses or damages will certainly not exceed $10 or the amount you were charged, whichever is lesser.

How To gain a Refund indigenous Redbox on mine Own?

As the Redbox refund request procedure is no clear, girlfriend should call their Customer support via:

Phone in ~ 1.866.REDBOX3 (1.866.733.2693)

Can You inquiry a Refund Via

Yes / No







Yes (Live chat)


When you call Customer Service, make sure to explain in information what the problem is. For example, the DVD girlfriend rented is scratched and unplayable, or you have been overcharged for items girlfriend returned.

Make certain to provide details together as:

BarcodesRental/purchase time stampsKiosk location

Note that requesting a refund does not guarantee friend will gain one also if you space approved. For an ext details, examine the common Issues with Redbox ar below.

If you want to publication a Redbox reservation, follow this page.

What Is the Time window To inquiry a Redbox Refund?

According to your FAQ page, Redbox does not refund fees older than 90 days.

How lengthy Will It take it To get My Redbox Refund?

If a refund is granted, the takes about five come seven company days because that the refund come be earlier in customer’s accounts, depending on their jae won institution.

Common concerns With Redbox

According to sources such as Consumer Affairs or the Better business Bureau, Redbox customers report miscellaneous issues, the most common being:

Poor customer serviceExcess charges due to the machine’s failure to scan returned itemsDefective DVDs or on-demand streaming issuesFailure come pay the end refunds

Poor client Service

Many individuals complain about customer representatives not being willing to cooperate, denying customers their rights, and also hanging increase on them once they insist on speak to the manager.

Even if they decide to communicate with a customer complaining about the service, state of the rental or purchase, or overcharges, it is not a guarantee that the client will get a refund.

Excess Charges due to Machine’s fail To Scan reverted Items

One that the most usual problems is customers gift overcharged for overdue rentals despite returning items in ~ the shortest return window. it happens because Redbox equipments fail to scan the items, and also the service automatically charges for each extra day till the failure is rectified.

Defective DVDs and On-Demand Streaming Issues

It is typical that items distributed from Redbox makers are scratched or otherwise defected, or the on-demand streaming experiences interruptions, leading to customers’ i can not qualify to use the contents they rented or purchased.

Failure to Pay out Refunds

Even if the business agrees to give you a refund, they often tend to prolong paying that out.

Request a Redbox Refund v


In case you want to spare yourself the trouble of contacting client Service and also requesting a refund on her own, you have the right to delegate the task to

Our app has automated all the procedures to make managing services such together Redbox go seamlessly and without unnecessary stress.

Open in your net browser and take the following steps:

Click Get Protected under Chargeback InstantlyEnter the details about your bank and the Redbox item you are requesting a refund forConfirm her request v a signature

Once the online assistant has actually received her request, we will get in touch with your gaue won institution and also dispute the Redbox charge. to strengthen your claim, we will certainly forward friend the relevant MasterCard and VISA codes and also regulations. Us can also contact Redbox and request a refund on your behalf.

Get Rid of the Redbox advancement Emails

If you are having actually trouble with extreme promotional or spam emails native Redbox, us can assist you cut their circulation to her inbox.

The Spam Collector functionality has actually been designed to protect against undesired emails native flooding our clients’ inboxes and also exposing castle to possibly harmful content.

Headaches end Redbox? No worries With

In instance Redbox is giving you a hard time and denying your customer rights, you may need to approach the matter an ext seriously and take legal action. has been honored with the luigi M. Brown Award because that Legal access by the American Bar Association. The world’s very first robot lawyer can aid you assert her legal legal rights by submit a tiny claims lawsuit versus Redbox.

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